Policies

Are your kits beginner friendly?

I started Hook, Line & Tinker almost exactly 3 years ago. It still amazes me when I see people sharing their final hoop on Instagram with a note that says “my first embroidery project!” Those are the people I design for - first time stitchers. While some patterns are more ambitious than others (level 1 is the easiest, level 3 is the most challenging), it's still just one stitch at a time. You can use simple or more challenging stitches to achieve different but satisfying effects. You are in control of the difficulty.

I'm grateful to play a part in people's first foray into embroidery, and I really want them to enjoy it and be proud of their finished creation.

If you have any questions about the difficulty of any particular kit, don't hesitate to ask. I am here to help.

Are the kits kid-friendly?

While I design for adults, lots of young humans have stitched up my patterns too :) Every human is different, and some kids will take to stitching faster than others. The tricky parts are threading the needle and mastering hand-eye coordination when moving the needle up from behind the fabric. This is a skill that is learned, just like moving a spoon into your mouth. As with any project, be mindful of the appropriateness of working with small, sharp needles and scissors.

When will my order be shipped?

Things move fast in the studio! Orders are shipped in "first-in-first-out" sequence within 1-2 days of receipt of payment. Canada Post picks up at the studio every weekday morning excluding Canadian and provincial holidays.

How will my order be shipped?

Unless by special arrangement, all order are mailed via Canada Post. All orders are sent with a tracking number.

Can I return or cancel my order?

For refund, items must be shipped back to Hook, Line & Tinker within thirty (30) days of delivery to the buyer. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

PDF downloads are non-refundable.

Orders can be cancelled at any time before they are shipped.

Will I be charged customs fees?

I am not an expert...but I can speak from experience. Customs fees do not generally apply to orders to the US due to the current trade agreement between Canada and the US. But the UK, Australia, and other countries tend to charge fees. It is usually tax plus a handling charge.

Sorry, but I am not responsible for delays due to customs. :( Buyers are responsible for any customs and import taxes that may apply.

What is your privacy policy?

I respect your privacy.

Your personal information will be used for shipping purposes, secure 3rd party apps that enable me to process payment and fulfill your order, for permissions-based communications, and for tax purposes if necessary.

How long will my order take to arrive?

While Canada Post is still not guaranteeing delivery times due to covid-19, delivery times have been stable.

Nova Scotia: 1-3 business days
Canada wide: 2-5 business days
United States: 4-8 business days
International: 6-10 business days

What is your sustainability policy?

We're not perfect, but we're trying very hard to limit our environmental footprint. Our packaging and materials are paper (recycled content when possible) rather than single use plastic. Each kit is currently plastic free! Every effort is made to minimize waste in production and in day-to-day operations.

Do you give back to community?

Poverty alleviation has always been important to me. Hook, Line & Tinker is more than a creative business; it has given me the opportunity to bring craft, and business, and values into one career, and I could not be happier or more grateful. I donate 5% of profits to organizations that support women and children experiencing homelessness and actively volunteer. Our charity of choice is Adsum for Women and Children.