I respect your privacy.
Your personal information will be used for shipping purposes, secure 3rd party apps that enable me to process payment and fulfill your order, for permissions-based communications, and for tax purposes if necessary.
Policies
I am grateful for the trust you place in me. Questions? Concerns? Please contact me, and I will respond as soon as possible.
Things move fast in the studio! Orders are shipped in "first-in-first-out" sequence within 1-2 days of receipt of payment, Monday-Friday excluding holidays.
Unless by special arrangement, all order are mailed via Canada Post. All orders are sent with a tracking number. Buyers are responsible for any customs and import taxes that may apply. Sorry, but I am not for delays due to customs. :(
For refund, items must be shipped back to Hook, Line & Tinker within thirty (30) days of delivery to the buyer. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
PDF downloads are non-refundable.